FAQs

Our customer service team aims to respond to all E-mails within 24-48 hours.

All orders are dispatched within 2-3 days from our warehouse after receiving the order.

Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.

Please also note fulfillment and shipping estimates will be longer than usual during Public Holidays and busy periods.

Please check our Product Return and Refund Policy to know more.

Please contact info@myherbalism.com with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, and has all the tags intact.

Yes.

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status.

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.

MasterCard, Visa, PayPal, Amex, Apple pay and Shop pay